We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Please submit a help ticket from Contact Us if you decide to cancel the order.
Returns (if applicable)
✓Only accept warranty purchased from mokzer.net, other third-party suppliers cannot support warranty service.
✓Return within 30 days from the delivered date.
✓Items received (unused, undamaged, and in original package)within 30 days from the delivered date.
✓Return shipping fee is paid by buyer.
✓Final sale items are not eligible for return or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.