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FAQS

How much does shipping cost?

$5.99 for orders below $29 USD

$0.00g for orders over $29 USD

 

How long shipping takes?

We process orders between Monday-Friday and do not ship on weekends. Any orders placed on holidays will ship the next business day.

 

Total delivery time = processing time + shipping time

 

Processing Time:

2-5 business days

 

Delivery time:

Shipped from US/UK/DE/IT: 3-10 Business Days

Shipped from China: 10-20 Business Days


PS. For orders to Africa, South America,the Russian Federation, and other remote regions, shipping may take more than 1 month due to transport and customs issues.

How to check my order status?

We will send an email that contains the tracking number to notify you when we ship the goods.

 

After that you will be able to track your order on our website. Please allow 1-2 business days for tracking information to be available.

What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at service@mokzer.net. We’ll either resent a new one to you or give you a full refund.